Case Studies: Touch Stay in play

Need a bit of proof in the pudding? There’s plenty on offer. These users demonstrate how different people use Touch Stay to enhance their business.

Read about how businesses like yours found a solution in our digital guidebooks to help them thrive.

Ingrid Bruun, Hospitality and Marketing Manager, Björk

Guest Guide & Passive Revenue Stream

"The guidebooks give guests the opportunity to plan their stays and book activities before arrival. Guests get all the information they need, and we get a nice revenue boost from tour company kickbacks!"

Ingrid Bruun, Hospitality and Marketing Manager, Björk

Automatically answer 99% of guest questions

“Touch Stay has been a game-changer for us, saving money and keeping our guests happy at every step. Their beautifully designed guidebooks perfectly complement our premium experience, giving guests peace of mind with answers to 99% of their questions right at their fingertips.”

Adam Bosch - altCamp

Direct Bookings Boost

"Touch Stay has helped us minimise emails and phone calls, giving us more time for the work that matters. The increased reviews have helped to drive bookings too."

Aimee Preston, Owner Liaison Manager, Harbour Holidays

70–80% reduction in repetitive guest questions

"Touch Stay has significantly improved the way we communicate with our guests. Automation saves us time, and guests get accurate, timely information before they even arrive. It's been a simple yet powerful solution that continues to add value to our business."

James and Hansel - Springfield House B&B

Hotel-Like Guest Experience Across 29 Properties

"Touch Stay has transformed our guest journey from a largely manual, message-heavy process into a streamlined, elevated experience that benefits both guests and our business. With 247 guests a month across 29 waterfront rentals, we've saved up to 10 hours a week on repetitive inquiries and grown direct bookings by 15%."

Bert Perez - KeysCations

Managing 40 properties as a one woman team

"Touch Stay has honestly changed my life. I can now read a book in the evenings without getting back-to-back calls. That may seem simple, but it means the world to me."

Robin P. Bass - Premier Properties USVI

Effortless Stays Across Continents

"Touch Stay has significantly improved the way we communicate with our guests. Automation saves the team time, and guests get accurate, timely information before they even arrive. It’s been a simple yet powerful solution that continues to add value to our business."

Mário Pinheiro - COO - Feel Group

550 guidebooks live within 7 days

“In 7 days we went from having a massive problem with no ideal long term solution, to having a better-than-before solution with Touch Stay guides built out for every single property”

Connor Hall - Liquid Life Vacation Rentals

More direct bookings

"Working with Touch Stay has been a pleasure since our first demonstration. Our branded guide has received positive feedback from guests and team members alike. I can't recommend this resource enough to my fellow hospitality colleagues!"

Nicole Rugg - Newport Harbor Resort

Elevating the guest experience and maintaining a 5-star reputation

“Touch Stay has made it so easy to prepare guests for a unique island adventure while freeing up my time. It’s been a true game-changer in elevating the guest experience and maintaining our 5-star reputation!”

Mary Kay Lee - Villa Destino Vieques

135 guidebooks & countless hours saved

"Touch Stay has completely replaced our paper guides and made it easy to keep 135 guidebooks up to date across our entire portfolio. The SMS integration alone has transformed how we communicate with guests."

Anthony Smith, Anchor Bay Holidays

How LocalVR reduced repetitive guest questions by 60%

"Touch Stay has transformed how we communicate with our guests. Not only has it streamlined our operations by reducing common questions by 60%, but it has also elevated the guest experience by providing them with all the information they need at their fingertips."

Juan Echeverria - LocalVR

A seamless Off-Grid Experience

We want our campers to be living in the moment, building a campfire, talking to each other, star gazing. Touch Stay means they arrive prepared and can do exactly that.

Louise Gooch, Wild Camping Wiltshire

Blueprint for memorable stays

"There’s absolutely no comparison between a digital guidebook and a paper welcome book. I added pictures, partners’ website links, 3D floorplans, all my local recommendations on a map."

Damien Bernard, Chez Damdam

Community building made easy

"With Touch Stay, we’re building a community for families to feel welcome, businesses to thrive, and kids to grow up strong."

Chelsie Rush - A Community For Kids

Effortless Automation & Elevated Guest Experiences

"I couldn't manage my business without Touch Stay. With integration to our PMS, our whole process is fully automated and for most bookings I don't have to lift a finger."

Joseph Vella - Owner - Far View Holiday Homes

Sustainable initiatives

“The whole point of the Touch Stay guide, for me, is communication and information – making our lives easier and the guests’ lives more enjoyable. If we can do that, then it’s a win-win!”

Bob Garner – Casal Dei Fichi

0 operational calls

“Since using Touch Stay, I have had zero calls for operational reasons, or operational questions – because it’s all on the app. I can only say I wish I had done it years earlier, for various reasons.”

Sibllye Kim – Villa Ausblick

Scaling a PM business

“There’s a lot of flexibility to customise without having to drill down to every single property. And that’s really valuable to us – especially when you consider how fast we grew.”

Michelle Jaw – Olala Homes

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Running a side hustle

“All I can say is that I’m super proud of my guide! And it’s all been done by Touch Stay, thanks to how organised and easy you’ve made it. I feel really lucky I found it!”

Sarah Bauermeister – Owner of Roland Hills Hideaway

Digitising a family business

"Touch Stay gave us the ability to tell our story, provide information, and give that real “local” experience – without using our time. It’s made a big difference to our business.”

Michelle Reynolds – Skytrek Willow Springs Station

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Enhancing amazing visuals

“We’ve had people book for 1 night, see our guidebook, look at the amazing visuals and then book for another 2 or 3 nights. That wouldn’t happen without Touch Stay.”

Dani Stein - Villa Uma Dewi Sri

Facilitating remote hosting

“I feel like the Touch Stay guidebooks make my guests feel more comfortable about checking into a place where they’re not going to meet me. It’s so convenient and so well done.”

Rosana Sorensen – Owner of Whitehead Home

Generating 5 star reviews

“I have 40+ reviews and all of them are 5 stars. Nearly every guest has commented on how helpful our digital guide was. They loved that the mobile app provided answers at their finger tips.”

Scott Rasmussen

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Hygienic guidebooks

“We’d been using a paper welcome book, and it was really hard to clean. So I got in touch with Touch Stay. I gotta tell you – this is a company that is wonderful about communication.”

Scottie Jones

Significantly reducing queries

“Touch Stay’s guides have emerged as a game-changer - significantly reducing the influx of guest queries and unnecessary correspondence. The positive feedback from guests has been overwhelming.”

Alastair MacFarlane - Juniper Property Services

Dale Smith, Founder & Owner, Host & Stay

A more efficient team

“Selecting Touch Stay was a no-brainer. We can be so much more efficient and our guests are so satisfied with the information we provide to them through the guides. The overall value is the time it frees up for the team.”

Dale Smith - Owner of Host & Stay

Create moments, not just stays.